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Track page feedback

Every published page includes a "Was this page helpful?" widget with thumbs up and thumbs down buttons. Track responses to identify which topics need improvement.

Before you begin

  • You need a published site. The feedback widget appears on published pages, so a project with no published site collects no feedback.

View page feedback

  1. Go to Analytics in the sidebar.

  2. Open the Search & Feedback tab and scroll to the Page feedback section.

  3. A table shows pages that have collected feedback, with columns for:

    • Page: the page title, linking to the published page

    • Helpful: count of helpful votes

    • Not helpful: count of not-helpful votes

    • Score: the percentage of helpful votes, color-coded (green for high, amber for middling, red for low)

Interpret feedback

Score

Meaning

Action

70%+ (green)

Topic is working well

Maintain it

40% to 69% (amber)

Gaps, unclear sections, or outdated info

Review and revise

Under 40% (red)

Readers are not getting what they need

Prioritize a rewrite

Focus your effort on topics with both high traffic and low satisfaction. These are the pages where improvements will have the biggest impact on reader experience.

Use feedback with search analytics

Combine page feedback with Monitor search analytics for a fuller picture:

  • A topic with high search volume and low satisfaction suggests readers find it but leave unhappy: the content needs improvement.

  • A topic with low search volume and high satisfaction may be well-written but hard to discover, so consider improving its position in the Create and organize a map navigation.

Page feedback is anonymous. You can see vote counts and satisfaction percentages, but not who voted or any additional context. For detailed qualitative feedback, use Create a review session.

See also

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